Player Protection
These rules cover every player who holds a Clinton Casino account. They take effect from registration and apply to all your play with us, on every device and across each lobby section, from Popular and Jackpots to Live Casino and Promotions. Please read them together with our Player Agreement and Bonus Terms.
What do we commit to?
Play at Clinton Casino should remain fun and affordable. We provide simple tools that keep you in charge, and we act when your play begins to look harmful.
- You can use every tool here at no cost. Find them under Settings in your account.
- Our players come only from regions whose local laws permit play, and we follow Canadian requirements on age, identity checks and anti-money laundering.
- Players on a break and those who have self-excluded receive no promotional messages from us.
- Our support team can apply any tool for you on request by email.
- We may contact you if your play pattern changes sharply, and we may apply limits to protect you.
How do I assess my own gambling habits?
The self-assessment quiz takes just a few minutes and gives you an honest look at your habits. Nobody else sees your answers. Begin with these questions:
- Are you staking more than you planned, or playing longer than you meant to?
- Do you deposit again to win back losses?
- Have you borrowed money or sold belongings to keep playing?
- Do you hide your play from family or friends?
- When you try to cut down, do you become restless or irritable?
Answering yes even once is reason enough to use a tool listed below and to get in touch with an organisation from the next list.
Where can I get free support?
These organisations support players, as well as their relatives, free of charge and in confidence:
- BetGuard
- Responsible Gambling Council
- ConnexOntario
- Gamblers Anonymous
- YMCA Youth Gambling Awareness Program
You can contact any of them directly. If you are unsure which one suits you, email us and we will help you choose.
When do limit changes take effect?
- Lowering a limit applies instantly.
- A limit increase or removal comes into effect after 24 hours.
- Until that 24-hour period ends, your current lower limit still applies.
The waiting period gives you time to reconsider a decision made in the moment.
Which tools can I use?
Limits on deposits, wagers and stakes
Set caps for a period you pick: on deposits, on the total amount wagered and on the maximum single stake. When a cap is hit, that action stays blocked until the period is over.
Time alerts and reality checks
Set the frequency of reminders yourself. Every reminder on screen shows your session time plus your total win or loss, after which you choose to continue or sign out.
Cooling-off break
Lock your account for between one day and six weeks. Deposits and gameplay stay locked until the period ends, and you cannot shorten it.
Account closure and self-exclusion
Close your account, or self-exclude for a longer period if you feel you need more distance from gambling. We block access, stop all marketing and return any withdrawable balance under our Player Agreement. We will not reopen a self-excluded account before the period ends.
Self-assessment quiz
Available in your account at any moment, as often as you like.
Identity and location checks
Your identity is verified, and a geolocation test confirms that gambling is allowed in your area, before we take a first deposit from you. Combined, the two checks keep under-age players and anyone located in a restricted region away from our site.
How do we protect minors?
Clinton Casino accepts players aged 19+ only. Deposits stay locked until we have verified your age, and any account a minor opens is closed. Read our 19+ Policy for how these checks work and which parental tools we recommend.
How do I reach us?
To set up a tool, raise a question about your play or ask for a break, email [email protected]. Messages with "Player Protection" as the subject are handled as a priority.